Contact
Get in touch.
PetBase is built and maintained by a small team. We read every message. For privacy requests, support questions, and press or partnership inquiries, email us directly.
Privacy & data requests
Access, correction, deletion, and portability requests under GDPR, CCPA, or any applicable privacy law. Include the email address on your account so we can verify and respond.
What to include: the email address on your account, the specific right you’re exercising (access, deletion, portability, etc.), and any pet IDs or records the request relates to. Verification step takes about a day; the response comes within five business days.
Support
Bugs, account issues, or questions about using PetBase. A short description plus the device or browser you're using helps us respond faster.
What to include: what you were trying to do, what happened instead, the device + browser (or app version on Android), and any error message you saw on screen. A screenshot helps. We typically reply within a couple of business days; truly blocking issues sooner.
Press & partnerships
Use the same address and mention "press" or "partnership" in the subject line.
What to include: the publication or organization, the angle or partnership idea, and your deadline if you have one. Press inquiries get prioritized within the five-business-day window.
When we’re here
Business hours: Pending owner confirmation — placeholder.
Postal mail: Owner to confirm — either publish a real mailing address here or remove this line.
See our Privacy Policy and Terms for the details on how we handle your information.